Welcome to Our Help Site

• Still need a paw? We’re happy to help!

• Can I change or cancel my order?
• Can I combine discount codes?
• How do I create an account?
• I can’t log in — what should I do?
• I entered the wrong address — what can I do?
• I’m having trouble checking out.
• My discount code isn’t working — what should I do?

See all articles in Orders, Accounts & Payments →

• Are PupGrade supplements safe for all dogs?
• Can I give more than one supplement at a time?
• Do the soft chews contain preservatives or GMOs?
• How do I feed PupGrade soft chews?
• My dog’s a picky eater. Any tips?
• When will I see results?

• How does PupGrade ensure product safety?

• How much is shipping?
• Where do you ship?
• How long will it take for my order to arrive?
• What is your return policy?
• Do you offer free return shipping?
• How can I track my package?
• How do I return or exchange an item?

See all articles in Shipping, Delivery & Returns →

• Can I change my subscription?
• How does PupGrade’s Subscribe & Save program work?
• What are the benefits?