Shipping, Delivery & Returns

• How much is shipping?

  Standard Shipping (2–4 Business Days): £4.95 on orders under £50 Free Shipping: For all orders £50+ (after discounts)

• Where do you ship?

  We currently ship throughout the United Kingdom.

• How long will it take for my order to arrive?

  Once dispatched, orders typically arrive within 2–4 business days. You’ll receive a tracking email once your order is on its way.

• What is your return policy?

  We offer a 60-Day, Risk-Free 100% Satisfaction Guarantee. If your pup isn’t happy, neither are we! Returns made within this period are refunded 100% of the original purchase price.

• Do you offer free return shipping?

  At this time, return shipping costs are the customer’s responsibility.

• How can I track my package?

  Use the tracking link in your shipping confirmation email or log in to your account to view the status under My Orders.

• How do I return or exchange an item?

  Repackage the items securely and include a note with your order number, full name, and the items being returned. For exchanges, note which product you’d like instead. Send the parcel to: Global Reach Logistics ATTN: RTN/EXCHANGE Watling Park, Station Rd, Northampton, UK, NN6 7XY Company No: 12911...

• When will I receive my refund?

  Refunds are issued once your return is received and processed. Most banks display refunds within 5 to 10 business days.