Orders, Accounts & Payments

• Can I change or cancel my order?

  We process orders quickly to ensure fast shipping, so changes aren’t always possible. If you’d like to update or cancel, please contact us immediately — we’ll do our best before it’s dispatched.

• Can I combine discount codes?

  Sorry, discount codes cannot be combined. Only one code can be applied per order.

• How do I create an account?

  Click the account icon at the top right of our website and select Sign Up. Once registered, you’ll be able to track orders, update addresses, and view past purchases.

• I can’t log in — what should I do?

  Make sure you’ve created an account (many customers check out as guests). If you have, try resetting your password. Still stuck? Contact our support team, and we’ll help get you back in.

• I entered the wrong address — what can I do?

  No worries! Email support@pupgrade.co.uk with your order number, full name, and the correct details. If your order hasn’t shipped, we can fix it. Once it’s on its way, however, we can’t change delivery details.

• I’m having trouble checking out.

  Try refreshing your browser, clearing cookies, or switching to a different device. Still having issues? Reach us via Live Chat for immediate help.

• My discount code isn’t working — what should I do?

  Double-check that your code is entered in all caps with no spaces and that it’s still valid. If it still doesn’t apply, please contact us, and we’ll be happy to assist you.

• What payment methods do you accept?

  We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and Apple Pay.